Privacy Policy

1. Data Controller

Alchemax Labs Ltd operates alchemaxlabs.co.uk and acts as the Data Controller for personal information collected through our website, enquiry forms, and direct commercial relationships.

2. Information We Collect

• Contact & Enquiry Data: Name, work email, organisation, and message details submitted via our General, Enterprise & API, Research, or Press forms.
• Account & Billing Data: Organisation billing details, API key metadata, and token usage counters for active platform customers.

3. How We Protect & Retain Data

We never sell personal data to third parties. Enterprise API payloads processed on zero-retention endpoints are held exclusively in volatile encrypted GPU/host memory for the duration of the inference request and immediately discarded.

4. Your Rights Under UK GDPR

You have the right to access, rectify, export, or erase your personal data at any time by contacting privacy@alchemaxlabs.co.uk or submitting a General Enquiry form.